Privacy Policy

The purpose of this privacy policy is to explain what information ebwonline.co.uk, ebwonline.com and Brentfield Consultancy Ltd ("we" or "our" as applicable) collect, what we do with it , where we get it from, how we keep it secure and how you can access and correct your information.

Our relationship with you is based on trust and open communication. We only keep the information that you provide. We try to keep your records up-to-date. We guard our mailing list and business records and your privacy carefully. The security of your data is of the highest importance to us.

This policy does not cover information collected on sites linked to or from brentfield.com, brentfield.co.uk seasense.info, ebwonline.co.uk and ebwonline.com.

This Privacy Policy may be modified from time to time; the date of the most recent revision will appear on this page, so check back often. Continued access of our sites by you will constitute your acceptance of any changes or revisions to the Privacy Policy.

What information do we collect from you?

Brentfield Consultancy Ltd generally collects personally identifying information with your specific knowledge and consent. For instance, when you enter a client area to take a test or to complete a survey, make a purchase, subscribe to our newspapers, or register for any portion of our services, you are asked to provide information, such as your e-mail address, name or phone number. Optional information such as your age or gender may also be requested.

We collect information relating to your purchasing history and payment methods and that necessary to respond to any of your comments or queries. This may include information relating to how often you visit our Site or the web-pages you access or download. In addition, we collect information derived from "cookies"and Internet Protocol addresses (as described below) these allow us to monitor Site usage, transactions and related information.

"Cookies" are small pieces of data created when you visit a website. The data is sent form our web-server to your computer and stored on your hard-drive. You may be able to set your web-browser to refuse cookies but this may mean you have to re-enter information and preferences each time you use the site. This may prejudice your enjoyment of the site. We never divulge your email address to anyone at any time. Unless required to do so for legal or regulatory reasons. We operate a strict code of conduct regarding email. We only use your email address to send you information about our offers, products and services.
Your Internet Protocol ("IP") address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. We may use your IP address to help diagnose problems with our server, gather broad demographic information, and administer our Web site.

What do we do with the information you provide?

The information you provide is used by us to improve our sites and help us provide a useful and targeted service for you.
We will use the information we hold on you account's status to monitor what assessment tools you have bought from us, when your credit expires, which Brentfield products you are trained on and, when you purchase training resources from us. Your purchasing history and payment information may be used to administer customer accounts within Brentfield Consultancy Ltd.
From time to time, we may contact you with information about new products or training that may be of interest to you. Many business people appreciate being kept informed of latest news, products and events in their sector this way. If you do not wish to receive this email or postal information, then please either email us at info at ebwonline dot com quoting your email address, full name, address and postcode or telephone us on +(44) (0)1322 286 826 to request that you do not receive our mailings. We always act as soon as possible on such requests.

By using this Site, and supplying us with your information, you consent to our use of your information as described above. More specifically you do not consider our use of your information in accordance with this privacy policy to be in breach of any of your rights under the current or amended forms of the Telecommunications (Data Protection and Privacy) Regulation 1999, the Data Protection Act 1998, the Electronic Commerce (EC Directive) Regulations 2002 and/or the Regulation of Investigatory Powers Act of 2000.

Where did we get your name and address?

Whether you are a consultancy client, an assessment user, EBW or 360 degree feedback facilitator or you have responded to a promotion by either ebwonline.co.uk, ebwonline.com or Brentfield Consultancy Ltd we hold the contact details you have provided either via subscriptions or at an exhibition or event or otherwise on our database.

To promote our products and services, we may rent mailings lists of both email and postal addresses from other reputable organisations. Unless purchased on an annual licence, these lists are quite separate from our own database and are not owned by us. We use them for promotional mailing purposes only, and we can not amend these third party lists. Each mailing we produce is coded so we can identify the source of the list. If you want to be removed from or correct the details on the list please telephone us and providing the code so we can tell you the source of the list and provide you with contact details.

How we keep your information secure?

We have taken all reasonable steps to maintain the security of your information, including by the automatic encryption of assessment data and personal details such as your name, address and payment details such as credit and debit card numbers using SSL (Secure Sockets Layer) software. However, we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the Internet is not completely secure.

To ensure the EBW System is secure as possible we have partnered with Rackspace and the EBW System is hosted by Rackspace on their secure cloud servers. RackspaceĀ® (NYSE: RAX) is the global leader in hybrid cloud data storage. Rackspace data centres are accredited to PCI DSS, ISO27001, and ISAE 3402 Type II standards, ensuring EBW System and applications are secured by the best processes and technologies.

Links to other Websites

Our Website may contain links to other sites not controlled by us. These sites may independently send you cookies and collect data and information. We are not responsible for and do not accept any liability for their actions or the content of their site .

At any time, if your personal information changes, or you wish us to stop using your data, either to receive mailings or otherwise, then please either email us at contact@brentfield.co.uk quoting your email address, full name, address and postcode or telephone us on +(44) (0)1322 286 826 to request that you do not receive our mailings. We always act as soon as possible on such requests.

If you have other concerns or questions about any aspect of this policy, please e-mail us. We welcome your feedback. You can also send us regular mail at the following address:

Privacy and Spam Policy Coordinator
Brentfield Consultancy Ltd
Brentfield House
15 Brentfield Road
Dartford
Kent
DA1 1YJ
United Kingdom